Frequently Asked Questions

Select a topic for more information.

Where do you pick up from?
We pick up from all centrally located Hotels and Apartments on the Gold Coast. If you are at a private address please let us know by dropping us an email or giving us a call. Suburbs south of Burleigh Heads including Palm Beach, Tweed Heads and Coolangatta are in our pick up area but please check with us first before booking as it depends on the tour and the day you wish to join us for the tour. If you are outside of the pick up area here are some alternative pick up locations accessible by public transport.
How much does Gold Coast Pickup cost?
Accommodation pick up and drop off is included in your tour price.
How do we know our pick up time and if you pick up from our hotel accommodation?
We will confirm this after your booking. Feel free to send through an email or give us a call letting us know what day you want to tour and where you’re staying and we will send back all the information you need. Generally tour pick ups start from 7:30am in the southern Gold Coast. We like to be departing the city by 8am before the morning traffic gets too busy.
We are staying in Brisbane and want to join your tour. How do we make sure we don't miss out?
By Car: If you have your own car you can drive down to Movieworld and we will meet you there and let you know where to park. Parking is Free of Charge. The drive from Brisbane is around 35 minutes.

By Train or Bus: Your best bet is to catch the train to Helensvale Train Station. As soon as you walk off the train our vehicle will be out the front. Drop us an email and let us know the day you are planning and we will send you a link to the train timetable. After the tour we can drop you back at the station or we can take you into Surfers Paradise to check out what it has to offer.

Brisbane Pick up: We can pick you up depending on the tour and your hotel location. This goes for both our Day tour and our Private Tours. Please be aware there is a small service fee for a Brisbane pick up.

What happens if the weather changes and its going to rain?
Our venues offer undercover dining and we carry big umbrellas in all our vehicles so if it does rain we can keep you covered and dry all day. We have water proofed our tour and the last thing we want is you to be uncomfortable or unhappy.

When checking weather forecast be aware that during the course of the day we travel through 3 x forecast Regions, Not just the Gold Coast Region. Being a sub-Tropical climate a forecast of a possible shower means that it might shower for ten minutes in one part of the whole Gold Coast region. When it does it can still be 28 degrees.

Due to the altitudes of the mountains and the coastal winds etc we can sometimes have 3 seasons in a day.

All vehicles have access to smartphones and are aware of the weather at all times and can move the days itinerary around so we don’t miss anything and still have a great day. Rainforests would not be what they are if it didn’t rain so we may encounter the odd shower but this will not stop us doing the tour. Our number one motto with the rain is “If it didn’t rain we would not have Rainforests. Please be aware should we think its going to be a miserable day or unsafe to proceed we will advise the night before tour.

We have been doing these tours for a long time and we want to ensure that you enjoy the day in all weather so you can go home knowing that it was not a day wasted.

What vehicle will we be in?
Southern cross has both a large 4WD vehicle and smaller 8 and 6 seat vehicles for our private tours. Sometimes we may only have a couple of other people booked and you may end up in a smaller vehicle with just another couple. Don’t be put off by being in the bigger vehicle. Our bigger vehicle goes everywhere the smaller one goes. Is only a 16 seater and we generally have an average of 10 people so you will not be lost in the crowd.The bigger vehicle is our 2012 Luxury Mercedes which we ordered and specified from Mercedes Germany direct. Our smaller vehicle is a tough Nissan Patrol and our new 2012 model Land Rover Defender(even James Bond drives one)!
If we join the half day tour and decide to upgrade to the full day tour during the day, Can we?
No Problems, If we have the seats available and you’re having too much fun we can let you know the upgrade fee and you can continue on with us. The half day tour is the beginning of the full day tour so we will let you know what time in the morning you need to tell us.
How can we be assured that your tour is worth taking up our valuable holiday time?
Southern Cross is a family run business and we pride ourselves on our customer service from the initial booking right through to dropping you off at the end of the tour. Feel free to check out our testimonials on our website Testimonials page. We have also been the Number one Gold Coast Day Tour on Tripadvisor for over 2 1/2 years, read reviews. Darran, Steph and Royd look forward to meeting you soon.
What else is there to do on the Gold coast?
The list is endless, after growing up on the Gold Coast we have still only done half of what is on offer. If you book with us, on confirmation we can send though some options and any discounts from other operators that we know offer the same standard that we do in for value for money and not wasting your precious holiday time. Please let us know at the time of booking and we can put an activities package together and save you some money along the way.
What Next?
Send us an email or head straight to our booking button and book your tour. We will get back to you asap with a confirmation. If the tour is not available we will let you know alternative dates.

Give us a call or email us with your preferred dates and Accommodation details and we will get back to you with pick up times and confirmation details.



Cancellation Policy:
Cancellations received within 24 hours of tour departure will attract a 100% cancellation fee (includes no shows).
Cancellations received within 48 hours of departure will attract a 50% cancellation fee.

Cancellation Fee is the total value of the tour/s.